Privacy and security policy

DKJO is committed to protecting the privacy of our website customers and respect the importance of your privacy.

Collection of personal information - 'Personal information' is basically information that can identify you, and we may ask for;

  • your name;

  • your delivery address;

  • your email address;

  • your telephone number; and

  • your debit/credit card details.


Credit card payments are processed by secure 3rd parties. We will never store your debit or credit card information. If a credit card transaction is flagged as possible fraud, we will seek further information from you to verify the information given.

If you don’t provide the personal information that DKJO ask for (e.g. your proof of address, or proof of credit card ownership), we may be unable to provide you with the goods you want and will refund the order.

We also collect information about visitors to this Website using cookies and code embedded in this Website. Generally, if we do ask you for personal information, we will endeavour to say which information we require, and which information is optional.

Use of personal information - We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including: - updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time); and - conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected).

Disclosure of personal information - We may disclose your personal information to any of our group or support companies in relation to processing your order and supporting you. We will provide personal information about our customers to third parties outside our group companies.

These third parties usually help us in providing goods and services to you, and include:

  • couriers (who we arrange to deliver goods to you on our behalf);

  • organisations who carry out credit, fraud and other security checks; and

  • outsourced service providers (e.g. market research agencies).

We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information and use your personal information only for the purposes we gave it to them.

Communication & marketing - If you have made a purchase from DKJO we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us.

All customers of DKJO have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you can simply unsubscribe from any emails you receive.

Third party sites - Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Accessing your information - You have the right to access the information which DKJO holds about you. You can also ask for corrections to be made. You can request access to your personal information by contacting us at support@dkjo.au